Q: Why does our Homeowners Association need a management company?
Q: Does Gold Crown have professional designations and what is the importance?
Q: Does Gold Crown's staff have individual professional designations through continuing education?
Q: How long has Gold Crown been in business?
Q: Is Gold Crown a full service real estate company providing real estate sales, leasing and/or vacation rentals?
Q: What services does Gold Crown Management, Inc. provide?
Q: What are Gold Crown's office hours? How does a client contact someone after hours?
Q: When I call during office hours will I really talk to a person?
Q: My property management company (manager) never returns my calls. How do I know Gold Crown will?
Q: My management company won't respond to my questions or help me learn what I'm supposed to do?
Q: What is your purchasing policy and do you charge extra for making purchases on behalf of the Association?
Q: Do you have additional service charges above the cost for postage, photocopies, faxes, collection letters, additional mailings or placement on Gold Crown web site for Association information?
Q: Do you have a list of preferred vendors?
Q: If our Association hires Gold Crown Management, what is its authority?
Q: Why do Homeowners have to pay Association fees?
Q: What do our Association fees cover?
Q: As a Homeowner, what am I responsible for?
Q: What is the responsibility of the Association's Board of Directors?
Q: Where does the Association's and Board of Director's authority come from?
Q: What are the governing documents?
Q: What is the common area?
Q: Should every Homeowner read their governing documents?
Q: How does Gold Crown assist the Board of Directors with their regularly scheduled meetings, annual meeting or a special meeting?
Q: As a Board member, how do I know what insurance is needed for our Association?
Q: I'm unsure about serving on the Board of Directors of my Association. They don't get paid for their time and it can be a thankless job. Why would I want to serve on the Board of Directors?
Q: Why does Gold Crown share so openly its knowledge and experience?
Q: What is the length of the contract for management services provided by Gold Crown?
Q: Does Gold Crown require an automatic fee increase in its contract?
Q: Does Gold Crown have a Manager Fidelity/Crime Coverage Policy?
Q: How much will it cost to get a proposal from Gold Crown Management?
Q: Now that you've studied all the reasons why Gold Crown Management, Inc. truly is the "Community Management Company You Can Trust", why would you not entrust your Association management services with any other company?

Q: Why does our Homeowners Association need a management company?

A: Quality Management is an essential component designed to support the Homeowners Association Board of Directors with their required fulfillment of their fiduciary relationship to the Association and its members.
Professional Management Companies, such as Gold Crown, provide knowledge and expertise in numerous areas. In addition to the services of an assigned professional community manager, the Homeowners Association is also availing itself of the collective knowledge and experience of Gold Crown's Executive Staff, Certified Managers and Support Personnel such as Accounting, Collections, Receivables and Administrative Staff Team Members.
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Q: Does Gold Crown have professional designations and what is the importance?

A: Almost any company can put up a shingle and call themselves a management company.
Gold Crown is a Nationally Accredited Association Management Company (AAMC) which demonstrates our commitment to excellence. Our corporate culture is based on knowledge, experience, service and integrity.
Gold Crown's Accreditation (AAMC), symbolizes professionalism distinguishing ourselves among our competitors.
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Q: Does Gold Crown's staff have individual professional designations through continuing education?

A: All Gold Crown staff members are required to successfully complete various Professional Management Development Programs (PMDP) through the Association of Professional Community Managers (APCM).

Gold Crown believes in the importance of continuing to develop and refine its skills and knowledge base. This gives our staff the confidence, that they have the knowledge, experience and integrity to provide the best possible level of service for our clients.

Gold Crown's staff have credentials such as Certified Manager of Community Association (CMCA) by the National Board of Certification for Community Association Managers (NBC-CAM); Association Management Specialist (AMS) through the Community Associations Institute's Manager Designation Program; Professional Community Association Manager (PCAM), the highest professional recognition available nationwide to managers who specialize in Association Management; other accreditations:

Certified Public Accountant (CPA)
Certified Hotel Administrator (CHA)
Registered Resort Professional (RRP)
Master of Business Administration (MBA)

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Q: How long has Gold Crown been in business?

A: Since 1992. Prior to starting Gold Crown Management, the members of the executive staff were employed in various phases of Association Management for numerous years of combined experience.
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Q: Is Gold Crown a full service real estate company providing real estate sales, leasing and/or vacation rentals?

A: No! Gold Crown specializes in Homeowner Association Management. Our focus is only on providing the best management services for the Homeowner Associations, Board of Directors and members we represent.

Click on: Management Services
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Q: What services does Gold Crown Management, Inc. provide?

A: Click on Management Services.
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Q: What are Gold Crown's office hours? How does a client contact someone after hours?

A: Our office hours are Monday through Friday from 8 A.M. until 4 P.M. After hours, weekends or holidays, the phone line is answered by a professional answering service. If it is an emergency, we encourage anyone to call 911. If the caller has a question they can leave a message, the message is emailed to our office and a response is made during office hours.

Our office hours are Monday through Friday from 8 A.M. until 4 P.M. After hours, weekends or holidays, the phone line is answered by a professional answering service. If it is an emergency, we encourage anyone to call 911. If the caller has a question they can leave a message, the message is emailed to our office and a response is made during office hours.

There is no charge to the Association of an "after hours" call or response by the Gold Crown Manager.
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Q: When I call during office hours will I really talk to a person?

A: Yes! Gold Crown prides itself on service. That's why you won't get a recorded message, instructing you with...what language do you want...press the extension of the party you want...or for a company directory... No, you will speak to one of our team members who is experienced to answer your call or direct it to another team member for assistance.
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Q: My property management company (manager) never returns my calls. How do I know Gold Crown will?

A: Gold Crown President and CEO John Reyelt promises your calls will be returned. If you find someone has neglected to return your call, let him know, because Mr. Reyelt says, "We promise trouble-free management and we deliver, because we care about you."
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Q: My management company won't respond to my questions or help me learn what I'm supposed to do?

A: That's because if you don't' know what to do or are responsible for, they hold power over you.

Gold Crown encourages all its clients, Board members, to join and become involved with The Community Association Institute (CAI). We believe the more you know, the more confident you will be in your position and with our representation. Knowledge is power!
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Q: What is your purchasing policy and do you charge extra for making purchases on behalf of the Association?

A: Gold Crown does not charge an additional fee ("up-charge") above the actual invoice amount. Gold Crown has the supplier bill the Association directly and the Association pays the supplier directly. It is not untypical for other companies to have the supplier bill the Management Company, then the manager invoices the Association with an additional handling fee (up-charges) for the benefit of the manager.

Gold Crown will obtain the best possible discounting by dealing on a volume basis with suppliers, such as pool chemicals.
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Q: Do you have additional service charges above the cost for postage, photocopies, faxes, collection letters, additional mailings or placement on Gold Crown web site for Association information?

A: NO! For example some management companies will charge an additional fee, such as .02 cents for each piece mailed, over the actual cost, sent on behalf of the Association.
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Q: Do you have a list of preferred vendors?

A: Yes. Gold Crown has been providing professional management to area Associations for nearly twenty years. We understand our responsibility is to provide only the best proposals from qualified contractors and service personnel who are properly insured and licensed, to our Associations' Board of Directors for review and final approval.
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Q: If our Association hires Gold Crown Management, what is its authority?

A: Gold Crown has no authority (neither does any managing agent), except as conferred by the Board of Directors.

Gold Crown does not make decisions, it implements the decisions of the Board of Directors. Gold Crown assists the Board in its decision making process by means of providing "Information-Gathering" and "Fact-finding Support".
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Q: Why do Homeowners have to pay Association fees?

A: The governing documents for the Association set forth the responsibility and requirements for the obligation of the members to pay assessments (fees). Fees may be due annually, quarterly or monthly. These funds provide for the operations and maintenance of the common property (and limited) and are used to provide for the benefit of all the Homeowners.
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Q: What do our Association fees cover?

A: The Governing documents define this question. Generally fees pay for such categories as landscaping, repairs and maintenance; pool care; play grounds; tennis courts; parking areas; equipment; administrative functions; insurance; replacement funds; emergencies and all other operational, accounting and property expenses.
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Q: As a Homeowner, what am I responsible for?

A: "Read and comply with all the governing documents". Maintain my property (condo) according to established standards. "Treat Association leaders honestly and with respect." "Vote in Association elections and other issues." Pay Association assessments on time.
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Q: What is the responsibility of the Association's Board of Directors?

A: Typically, the Board of Directors is responsible to maintain, protect, and enhance the common areas and values of the total community.
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Q: Where does the Association's and Board of Director's authority come from?

A:
*State Statutes
*Court Decisions
*The Governing Documents
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Q: What are the governing documents?

A: The Association's Governing Documents include: The Declaration, CCR's, Master Deed, Articles of Incorporation, By-laws, Plats, Board Resolutions and Rules and Regulations.
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Q: What is the common area?

A: The common area (or limited common area/elements) is defined in the governing documents. It is the land for use and most of all, enjoyment of the members of the Association. It can include facilities like, the pool(s), tennis court, playground, walking trails, parking lots, hallways, exercise rooms or the building structures as in a condominium.
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Q: Should every Homeowner read their governing documents?

A: Yes - Absolutely! These documents define and provide for the communal basis for preserving, maintaining and enhancing the values of their homes, properties and condominiums.
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Q: How does Gold Crown assist the Board of Directors with their regularly scheduled meetings, annual meeting or a special meeting?

A: Gold Crown, with the approval of the Board of Directors, prepares the notice of the meeting; assists the President with the agenda (order of business for the meeting); provides supporting materials, provides the corporate office (free of charge) for most meetings; assists with site preparation (annual and special meetings); education of Board in the conduct of meetings for effective decision making within the basic principles or parliamentary procedure and support for the meeting's Presiding Officer.
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Q: As a Board member, how do I know what insurance is needed for our Association?

A: The governing documents require types of coverages, amounts, use of proceeds and all procedures.

Gold Crown, by virtue of its years of experience, relationships with the most qualified area/state brokers, and our continuing education as it relates to advance insurance and risk management, can assist the Board of Directors with the most effective ability for the Association to gather and determine its components and costs of insurance coverage.
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Q: I'm unsure about serving on the Board of Directors of my Association. They don't get paid for their time and it can be a thankless job. Why would I want to serve on the Board of Directors?

A: A good Association does not run well by accident. Choosing the right Association Management Company can alleviate many of the pressures faced by Board members and actually help make service worthwhile. The most successful relationship is based on "teamwork". Management working in concert with the Board of Directors, to quickly and expertly handle the business functions, governance requirements and work to enhance the sense of community, is the ultimate formula for success. Click on Testimonials.
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Q: Why does Gold Crown share so openly its knowledge and experience?

A: It is our strong desire and purpose to help Associations and its volunteer Board of Directors through the complex path of the fulfillment of its fiduciary duties as prescribed in a professional and trustworthy manner.
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Q: What is the length of the contract for management services provided by Gold Crown?

A: Gold Crown's standard term is for one (1) year. However, the contract allows the Association to terminate the contract "without cause", by giving written notice of a time period (usually 30, 60 or 90 days) included as desired by the Association. Gold Crown's success is based on an open and transparent relationship with its clients. We are so confident that you will be satisfied with our services, termination is not an issue. To prove it, we provide an easy termination clause.
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Q: Does Gold Crown require an automatic fee increase in its contract?

A: No. Each year Gold Crown will discuss any possible increase with the Association's Board of Directors at the time of budget preparation. Any increase requested is based on performance and is at the approval of the Board.

Gold Crown will guarantee no fee increase during the second year of the renewal of the management agreement.
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Q: Does Gold Crown have a Manager Fidelity/Crime Coverage Policy?

A: Yes. Gold Crown has a $100,000 policy. Fidelity coverage is also known as employee dishonesty coverage. Even though we have internal cash controls in place, and we have never had an issue with any Association, we believe it is critical that an Association require its Manager to have this coverage. Due to the fact, the Manager handles the funds and financial transactions of the Association.
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Q: How much will it cost to get a proposal from Gold Crown Management?

A: Our proposals cost nothing, but proceeding without us could cost plenty. Compare our range of services and fees with those you're not using, and you'll see that we offer the most comprehensive service in the coastal market for the most reasonable price.
Click on Request For Management Proposal
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Q: Now that you've studied all the reasons why Gold Crown Management, Inc. truly is the "Community Management Company You Can Trust", why would you not entrust your Association management services with any other company?

A: That could be your mistake!
Click on Testimonials
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