• Gold Crown Management




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Frequently Asked Questions

Q. What is your purchasing policy and do you charge extra for making purchases on behalf of the Association?

A. Gold Crown does not charge an additional fee ("up-charge") above the actual invoice amount. Gold Crown has the supplier bill the Association directly and the Association pays the supplier directly. It is not untypical for other companies to have the supplier bill the Management Company, then the manager invoices the Association with an additional handling fee (up-charges) for the benefit of the manager.

Gold Crown will obtain the best possible discounting by dealing on a volume basis with suppliers, such as pool chemicals.

Q. Do you have additional service charges above the cost for postage, photocopies, faxes, collection letters, additional mailings or placement on Gold Crown web site for Association information?

A. NO! For example some management companies will charge an additional fee, such as .02 cents for each piece mailed, over the actual cost, sent on behalf of the Association.

Q. Do you have a list of preferred vendors?

A. Yes. Gold Crown has been providing professional management to Associations for nearly twenty years. We understand our responsibility is to provide only the best proposals from qualified contractors and service personnel who are properly insured and licensed, to our Associations' Board of Directors for review and final approval.

Q. If our Association hires Gold Crown Management, what is its authority?

A. Gold Crown has no authority (neither does any managing agent), except as conferred by the Board of Directors.

Gold Crown does not make decisions, it implements the decisions of the Board of Directors. Gold Crown assists the Board in its decision making process by means of providing "Information-Gathering" and "Fact-finding Support".

Q. Why do Homeowners have to pay Association fees?

A. The governing documents for the Association set forth the responsibility and requirements for the obligation of the members to pay assessments (fees). Fees may be due annually, quarterly or monthly. These funds provide for the operations and maintenance of the common property (and limited) and are used to provide for the benefit of all the Homeowners.

Q. What do our Association fees cover?

A. The Governing documents define this question. Generally fees pay for such categories as landscaping, repairs and maintenance; pool care; play grounds; tennis courts; parking areas; equipment; administrative functions; insurance; replacement funds; emergencies and all other operational, accounting and property expenses.

Q. As a Homeowner, what am I responsible for?

A. "Read and comply with all the governing documents". Maintain my property (condo) according to established standards. "Treat Association leaders honestly and with respect."

"Vote in Association elections and other issues." Pay Association assessments on time.

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Recent News

Terry Bascher, Hired As VP of Operations for Dallas-Fort Worth

RealManage is pleased to announce the hiring of Terry Bascher as the Vice President of Operations for the Dallas-Fort Worth market.

Terry has over 25 year's business leadership service within the hospitality and community management industries. Her background encompasses being an executive leader and consultant for 20 years serving private clubs, resorts, and golf operations, specializing in revenue growth and customer service excellence.

Before joining the RealManage family, she served as senior vice president of management for six years providing direction and leadership to community managers, directors, and boards, including new developments and established associations. Ms. Bascher has also authored articles on customer service and marketing for The Boardroom and Club Management Magazines and served as a Speaker/Trainer for Crittenden, The Professional Marketing Association and Club Manager's Association of America.

Rolando Coronado, DFW Senior Vice President, states, "I am so excited to announce the addition of Terry Bascher to the RealManage family. She is a talented leader who has a wealth of experience in the community management industry. I fully expect her to hit the ground running as our new Vice President of Operations, exceeding our client's expectations and serving our associates in the Dallas-Ft Worth market."

Sandra Vela Mora, PCAM®, Promoted to Executive VP of Operations

RealManage is pleased to announce the promotion of Sandra Vela Mora, PCAM®, to Executive Vice President of Operations.

Ms. Vela Mora joined RealManage in 2017 as a Senior Vice President over its Houston operations. Due to her success in a leadership role for the Houston market, she was promoted to Division President expanding her leadership to the San Antonio market in 2019 to help them reach their next level of growth. With the success of San Antonio now well in hand, and due to our strong growth and expanded footprint, the position of Executive Vice President of Operations position was created for the organization in order to provide more executive support for our national operations. Ms. Vela Mora’s promotion to this position will play a pivotal role in RealManage’s continued growth and expansion.

“Sandra Vela Mora embodies what it takes to be a great leader,” states RealManage President, Chris Ayoub. “She is a servant leader with unequivocal integrity, advocating for her clients and team, alike. She believes in leading and mentoring her team to be the absolute best they can be, and then some. I am especially proud to have her as part of the RealManage Family. I look forward to seeing her continue to flourish as she steps into her new role as Executive Vice President of Operations.”

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Our Offices

Corporate Headquarters
Myrtle Beach
Gold Crown Management

1805 Oak Street
Myrtle Beach, SC 29577
PHONE: (843) 445.6007
FAX: (843) 916.0296
info@gold-crown.com

NORTH CHARLESTON
5081 Rivers Avenue
N. Charleston, SC 29406
Office (843) 751.4027
Fax (843) 737-0811
Info-charleston@gold-crown.com