• Gold Crown Management

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Frequently Asked Questions

Q. How long has Gold Crown been in business?

A. Since 1992. Prior to starting Gold Crown Management, the members of the executive staff were employed in various phases of Association Management for numerous years of combined experience.

Q. Is Gold Crown a full service real estate company providing real estate sales, leasing and/or vacation rentals?

A. No! Gold Crown specializes in Homeowner Association Management. Our focus is only on providing the best management services for the Homeowner Associations, Board of Directors and members we represent.

To learn more, click here

Q. What services does Gold Crown Management, Inc. provide?

A. To learn about all of our services, click here.

Q. What are Gold Crown's office hours? How does a client contact someone after hours?

A. Our office hours are Monday through Friday from 8 A.M. until 4 P.M. After hours, weekends or holidays, the phone line is answered by a professional answering service. If it is an emergency, we encourage anyone to call 911. If the caller has a question they can leave a message, the message is emailed to our office and a response is made during office hours.

If there is a building problem such as a broken water pipe, the answering service has a list of Gold Crown managers to work from until contact is made. Once a Gold Crown manager is called, response is swift and is not limited by the time of day.

Q. When I call during office hours will I really talk to a person?

A. Yes! Gold Crown prides itself on service. That's why you won't get a recorded message, instructing you with...what language do you want...press the extension of the party you want...or for a company directory... No, you will speak to one of our team members who is experienced to answer your call or direct it to another team member for assistance.

Q. My property management company (manager) never returns my calls. How do I know Gold Crown will?

A. Gold Crown President and CEO John Reyelt promises your calls will be returned. If you find someone has neglected to return your call, let him know, because Mr. Reyelt says, "We promise trouble-free management and we deliver, because we care about you."

Q. My management company won't respond to my questions or help me learn what I'm supposed to do?

A. That's because if you don't' know what to do or are responsible for, they that they hold power over you.

Gold Crown encourages all its clients, Board members, to join and become involved with The Community Association Institute (CAI). We believe the more you know, the more confident you will be in your position and with our representation. Knowledge is power!

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Recent News

Terry Bascher, Hired As VP of Operations for Dallas-Fort Worth

RealManage is pleased to announce the hiring of Terry Bascher as the Vice President of Operations for the Dallas-Fort Worth market.

Terry has over 25 year's business leadership service within the hospitality and community management industries. Her background encompasses being an executive leader and consultant for 20 years serving private clubs, resorts, and golf operations, specializing in revenue growth and customer service excellence.

Before joining the RealManage family, she served as senior vice president of management for six years providing direction and leadership to community managers, directors, and boards, including new developments and established associations. Ms. Bascher has also authored articles on customer service and marketing for The Boardroom and Club Management Magazines and served as a Speaker/Trainer for Crittenden, The Professional Marketing Association and Club Manager's Association of America.

Rolando Coronado, DFW Senior Vice President, states, "I am so excited to announce the addition of Terry Bascher to the RealManage family. She is a talented leader who has a wealth of experience in the community management industry. I fully expect her to hit the ground running as our new Vice President of Operations, exceeding our client's expectations and serving our associates in the Dallas-Ft Worth market."

Sandra Vela Mora, PCAM®, Promoted to Executive VP of Operations

RealManage is pleased to announce the promotion of Sandra Vela Mora, PCAM®, to Executive Vice President of Operations.

Ms. Vela Mora joined RealManage in 2017 as a Senior Vice President over its Houston operations. Due to her success in a leadership role for the Houston market, she was promoted to Division President expanding her leadership to the San Antonio market in 2019 to help them reach their next level of growth. With the success of San Antonio now well in hand, and due to our strong growth and expanded footprint, the position of Executive Vice President of Operations position was created for the organization in order to provide more executive support for our national operations. Ms. Vela Mora’s promotion to this position will play a pivotal role in RealManage’s continued growth and expansion.

“Sandra Vela Mora embodies what it takes to be a great leader,” states RealManage President, Chris Ayoub. “She is a servant leader with unequivocal integrity, advocating for her clients and team, alike. She believes in leading and mentoring her team to be the absolute best they can be, and then some. I am especially proud to have her as part of the RealManage Family. I look forward to seeing her continue to flourish as she steps into her new role as Executive Vice President of Operations.”


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Our Offices

Corporate Headquarters
Myrtle Beach
Gold Crown Management

1805 Oak Street
Myrtle Beach, SC 29577
PHONE: (843) 445.6007
FAX: (843) 916.0296

5081 Rivers Avenue
N. Charleston, SC 29406
Office (843) 751.4027
Fax (843) 737-0811